FAQ  

Frequently Asked Questions


Click on Forgot password at the login page, you will be redirected to enter your account email, after which you will receive an email with a password, you can use to login into your account and change your password in your profile details page!


My Account contains Profile Details, Orders, Message, Return Requests and Wishlist!


Yes, you can have multiple delivery addresses under one account!


No, your email address and mobile number is unique and specific to only one account.


Yes, we delivery all around the UAE and you can setup different delivery addresses for your orders!


A ribbon over the product listing will highlight that the specific product is not available/out of stock and you will be restricted from adding it to your cart or checking out.


You can cancel an order before the order has been delivered to you, you can do so by navigating to “Orders” in your account and using the cancel order button to cancel the order you want to!


If an item is not available from your order, the vendor will inform you before the delivery has been made to you!


Yes! GoLALA has a multi-cart system, where you can add products from different vendors into different carts based on the vendors!


You can check the current status of your order navigating through your account and then clicking on “Orders”!


No, it is not, once a product goes out of stock, a ribbon over the product listing will highlight that the product is no longer available and you will not be able to add it to your cart!


Currently, once you’ve placed an order, you can’t change/edit it. But we’re working on it!


Each vendor has their own different payment options/methods, but you can most likely pay using credit/debit card online, Cash on Delivery or Card at Delivery!


Scroll to the bottom of the homepage, there you can find the Merchant Registration link! Register with us and we will get back to you in no time!